Cancellation policy

Cancellation requests must be emailed to the Conference Secretariat: This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellations made before Monday 1 March 2021 will be fully refunded, minus EUR 50 to cover administration costs. Participants cancelling before Thursday 1 April 2021 will receive a 50% refund, minus EUR 50 to cover administration costs. No cancellation allowance is possible from Thursday 1 April 2021 onwards. 

Before 1 March 2021

Before 1 April 2021

Starting 1 April 2021

100% refund, minus EUR 50

50% refund, minus EUR 50

No refund

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As an alternative to cancellation, your OSM registration may be transferred to another participant by Thursday 1 April 2021 without incurring any cost penalty. The Conference Secretariat must be advised in writing of any alterations or transfers by this date.

Accompanying person(s): If the main participant will not attend the conference, the fees for both the meeting and registration for any accompanying person(s) will be refunded according to the date of cancellation (see table above). If the main participant will attend the conference and the cancellation notification of accompanying person(s) is received before 1 April 2021, the refund will be given on site (in MAD, according to the exchange rate), minus administrative costs.

There will be no cancellation allowance for failure to secure a visa to Morocco. The organizing committee reserves the right to make the final decision on a case-by-case basis for granting a refund in extenuating circumstances. Check your travel insurance policy to see if it covers problems with obtaining a visa.

Important note: We are entitled to cancel the event or postpone it in the case of Force Majeure (such as pandemic, natural disaster, public measures, as well as operational disruptions). In such a case, participants will be informed in due time. Participants will be refunded 60% of all payments, minus a EUR 50 administration fee, if the event is not going to take place; further claims by the participant are excluded in this case.